Shipping, Privacy and Safety
Top That! Publishing uses First Class mail for delivery within the UK and international shipping around the globe.
Items will be shipped within 2-3 business days with standard shipping. Orders placed at the weekend or on a holiday will not begin processing until the next business day. Business days are Monday to Friday, excluding UK bank holidays.
Top That! Publishing offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact our Customer Services department and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
Because we use WorldPay to process our orders, we never receive your credit card details. Credit card information is encrypted and processed on WorldPay's secure servers. Top That only receives delivery details and payment notification. Your e-mail address is useful should we encounter a problem with your order.
We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals.
We take the issue of safety very seriously. It is our aim to be proactive by liaising with government bodies and trading standards, and we have excellent relationships with UK and overseas testing houses. We also have a dedicated full-time safety coordinator, who undertakes and documents full risk assessments on all components included with our titles. After evaluation and where appropriate, the components will be tested to ensure that they conform to the EN71 European standard, ASTM USA standard and GPS standards.
Safety test reports are available upon request. Please contact our Customer Service Department.
Additional testing can be undertaken in order to comply with client/country specific safety standards.
To learn more about the Froobles or any of the titles we publish, please contact:
Top That! Publishing plc
Tide Mill Way
Suffolk IP12 1AP
Tel: +44 (0)1394 386651